Privacy Policy

At A.L.X, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or place an order on alx-vdb.com. By using our website, you agree to the terms outlined below.
This policy is in accordance with the General Data Protection Regulation (GDPR) and Belgian privacy law.

A.L.X is a vintage designer handbag store based in Belgium.
VAT number: BE1034.882.706
Email: hello@alx-vdb.com

When you place an order or contact us, we may collect the following information:
• Your name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely — we do not store card details)
• Order history

We use your personal data solely for the following purposes:
• To process and fulfil your order
• To send you order confirmations and tracking information
• To respond to your questions or requests
• To comply with legal obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes.

We retain your personal data for as long as necessary to fulfil your order and comply with legal obligations. In Belgium, we are required to keep certain financial records for a minimum of 7 years.

Under GDPR, you have the right to:
• Access the personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data
• Object to the processing of your data
• Request a copy of your data in a portable format
To exercise any of these rights, please contact us at hello@alx-vdb.com. We will respond within 30 days.

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our website. You can disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of our website.

To operate our website and process orders, we work with trusted third parties such as our payment provider and shipping partner (PostNL). These parties only receive the data necessary to complete their service and are bound by their own privacy policies.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

A.L.X reserves the right to update this Privacy Policy at any time. Any changes will be published on this page. We recommend checking this page periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@alx-vdb.com. You also have the right to file a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit) at www.gegevensbeschermingsautoriteit.be.